Resources for energy agencies
Contractors' meeting of energy agencies (18-19 November 2009)
In 2009, the EACI gathered nearly 80 IEE Energy Agencies for a contactors' meeting in Brussels. During this meeting, energy agencies shared their experience with their peers through networking activities and provided feedback to the EACI and the European Commission.
Activity Management Tool
This tool presents one approach to activity management, based on Service Level Agreements (SLAs). The report presents the experience of one agency in the Netherlands, which implemented Service Level Agreements and the impact of these on the agency’s activity and performance. The second part of this tool includes a short check list of questions for readers from other agencies, as a basis for reflection and helping them to decide whether a Service Level Agreement can be of interest to them.
- Download the Activity Management Tool
(2009) (445 Kb PDF)
Customer Care Tools
The purpose of this tool is to help local and regional energy agencies to provide satisfactory services to their customers and partners. This document covers a two-page guide plus a checklist of questions for local and regional energy agencies. It also includes a good practice on client referral on an example of a local energy agency in Sweden
- Download the Customer Care Resource Tool (2009) (112 Kb PDF)
Communications Tool
This document is aimed at helping local and regional energy agencies to take stock of their marketing and communications policies. It also helps them to identify scope for improvement in the effectiveness of their communications activities. The tool includes a checklist for local and regional energy agencies. Two energy agencies that have been particularly successful in the field of communications are also featured.
- Download the Communication Resource Tool(2009) (404 Kb PDF)
Additional resources
The ManagEnergy Vademecum profiles the experiences of seven local energy agencies, including their key development challenges and their lessons learnt, and seeks to distil wider learning and messages for local energy actors. It also provides summarised profiles of three management good practices.
